RETURNS

Our Return Policy

If your item is damaged or does not work when it arrives, Alarm Clocks OnLine will replace it with an identical clock when you return it to us within the first 30 days after purchase.  You must contact us within the first 14 days if your clock is defective or was damaged during shipment. If a clock is defective and returned within the allowed period of time, no restocking charges will apply, and we will refund your return shipping charges if you allow us to send a replacement.

If you are interested in returning your clock for a different model, see our Return-Exchange instructions, below.

For damaged or defective items, after the first 30 days, you must return it to the manufacturer for Warranty repair or replacement.

Refunds are given directly to credit card accounts, or, if paid by check, refunded by check, in accordance with the restrictions below.  Allow 3-4 weeks for processing of refunds.

In the event a clock is returned for convenience, (you don't like it, or it does not fit your needs, etc), we will issue a credit when returned in the original, undamaged packaging, suitable for resale, within the first thirty days after purchase.  The credit will be issued for the original purchase price, less shipping cost.  We encourage you to review our descriptions carefully and ask us questions about our products before making a purchase.   After the 30 day period has passed, we do not accept returns for convenience. 

Returns made without original (manufacturers box) packaging will be credited at a maximum of 50% of the original price.

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Fill out this form and include it with the merchandise.  Do not change or otherwise alter the form.  Altered forms will be rejected.  Follow the form instructions for return shipment.  Returns made without the return form will be refused.

For questions regarding the status of a return, call us at 1-888-925-3878 or email us at returnstatus@thethompsongroupinc.com

EXCHANGES

Our Return Policy when Merchandise is Exchanged

If you would like to EXCHANGE your item for another item, please use the form below to send with your request.  Items must be returned in re-saleable condition to receive credit toward another item.  No restocking fee will be charged when an exchange is requested.

Include your credit card CCV code with this exchange request so we may charge for balance due, or refunds can be applied.

Returns made without original packaging will be credited at a maximum of 50% of the original price.

Opening this form requires Adobe Reader.

Download this program free.

or

Fill out this form and include it with the merchandise.  Do not change or otherwise alter the form.  Altered forms will be rejected.  Follow the form instructions for return shipment.  Returns made without the return form will be refused. (how can we process it?)

For questions regarding the status of a return-exchange, call us at 1-888-925-3878 or email us at returnstatus@thethompsongroupinc.com